Some service charges include expenses like parking or congestion fees. We’ll inform you in advance if such charges apply.
We might not always be able to fulfill service requests due to reasons like limited supplies or unavailable staff. We’ll inform you promptly if this occurs, and you won’t be charged.
We offer free quotes solely for new installations, not for repairs or diagnostics. Any initial quotes are based on your provided information and might change after an on-site visit. Quotes are valid for 28 days unless specified differently by us.
While we strive to adhere to given time slots, unforeseen factors might cause delays. We’ll keep you updated, but we’re not liable for any resulting inconveniences.
While we strive to adhere to given time slots, unforeseen The cost might change during a service if unforeseen issues arise. We’ll inform you about any price changes. Diagnostic or investigative work comes with a minimum one-hour charge. Cancellation of such services within 24 hours of the booking will also incur this charge.
Some service charges include expenses like parking or congestion fees. We’ll inform you in advance if such charges apply.
We perform services with care and skill, but factors beyond our control may affect outcomes, like local reception fluctuations.
Upon service completion, payment is due. If our representatives must wait for payment, you’ll be charged an hourly fee. We accept credit card, debit card, cash and bank transfer.
We may match or beat competitor prices, provided the conditions listed in your original terms are met.
Specialist parts require a 50% upfront payment. Once paid, these parts are considered yours. The remaining 50% is due upon installation.
Any unpaid goods remain our property. If payments are withheld, we reserve the right to uninstall these goods after reasonable notice. Any time and costs associated with such actions are your responsibility.
New installations come with a 12-month parts and labor warranty. This doesn’t apply if third parties intervene with our work. The warranty excludes certain conditions like force majeure events, winds above 50mph, interference from various sources, and work against our recommendation.
We aim for your satisfaction. If there’s an issue with our service, please notify us. We’ll address it if it’s within our warranty terms. Service calls where no fault is found or those that violate our warranty terms incur our standard charges.
Note: Always refer to our rates section for the latest pricing details.
Please ensure these revised terms still meet your legal and business requirements. Consider having a legal expert review them before final implementation.
Delays beyond our control won’t lead to compensation. If a significant delay occurs, contact our customer service to possibly end the contract and receive an adjusted refund.
We can end our contract if payments are overdue or if you fail to provide necessary cooperation.
We cover certain losses unless they’re unforeseeable, caused by uncontrollable delays, avoidable, or business-related.
Personal data use is detailed in our Privacy Policy.
For complaints, contact our Customer Service Team. We aim to respond within 14 days.
Note: It’s vital for a lawyer to review these terms to ensure they cover all legal requirements. This is a summarised and more readable version, but legal completeness and accuracy should be confirmed.
